eServeCloud and Cisco Tropo Gateway and Spark Collaboration Solutions
Spark Enables Collaboration between Team Members
eServeCloud Connects Spark Teams to Customers
Teams Need to Connect with Customers, Partners and Prospects
eServeCloud connects to customers over channels of their choice
eServeCloud add extensive management, routing, activity capture, real-time monitoring and analytics to these communication services to provide line of business applications for Customer Service, Inside Sales and Customer Engagement.
With the eServeCloud powerful Spark integration, Enterprise Users can now receive the customer communication on their Spark Devices and Applications, anywhere and at anytime.
Business with Cisco Spark can now front-end Spark with a suite of Customer Engagement applications (Contact Center, Message-based Customer Service, Inside Sales Acceleration) and add collaboration and mobility to their customer management.
Agents and Reps can make and receive Customer calls on their Spark Devices and Apps. eServeCloud provides full IVR, Skill-based routing to connect the calls to the best Spark agent.
Reps and Agents can push out a video connection request to the customers and engage in a video/screen sharing session with their customers
All voice and messaging transactions with the customer are captured and saved with the customer records for analysis and record keeping
eServCloud provides real-time dashboard of all Spark-Customer communications so managers have instantaneous view of the team activities
Supervisors have the ability to view, listen in and barge in to the Spark Agent and Customer communications